I had a question about pricing – the Laguna website indicated a sale price for a Laguna product I wanted buy none of the online dealers I was referred to offered the discount so I emailed Laguna. Molly, from service actually called me and she solved the problem. A call from an actual human being […]
I can never get any parts. No one calls you back. Worst customer service. My Flux 10 has been down for 3 weeks. I even gave them a credit card to send parts and now nothing and no one calls me back. At this point I will sell it as soon as I get it […]
I currently own a Laguna Lathe and a Laguna Work light that attaches to it. The light stopped working after about 11 months. I reached out to customer support and they responded within an hour letting me know that a replacement is being shipped to me. Very prompt customer service standing behind their products.
Had an excellent experience with Laguna. My salesman Rick was very responsive and helpful with helping me choose the right cnc router for my business. Also the tech department was helpful too. The machine took an extra week to get out of production but well worth it. I had the cnc router up and running […]
Having some issues with 19-38 drum sander drive roller shearing off. I was able to get replacement parts very quickly. I explained that it had happened a few times now and was not sure why it kept happening. I called and talked to one of the techs he agreed with what I was doing to […]
I ordered a bandsaw blade , after not receiving any shipping confirmation I called customer service 20 times and no one answered! Eventually someone answered and told me the order had yet to be fulfilled. I asked to cancel the order and they informed me there would be a 25% restocking fee!!!! THE WORST customer […]
I’ve opened 3 tickets. All have been closed without as much as an email or call to me. Only ever got to talk to one person and that was because there was an error and he was calling me about someone elses ticket! When I tell you I have an intermittent problem that destroys a […]
Laguna Tools always rocks, hence why the majority of machinery in my shop is Laguna. Began using their Resaw Master in 1997. My 2019 Swift 4×4 is a stout machine, simple to operate and maintain. Tech support is always responding quickly when help is needed.
Bought a Laguna EX150 laser machine and it is great as I make a living off of building signs. I had an issue with the Chiller and it was not easy to get a hold of a tech as you have to leave a message and wait a day. However, once the tech called, he […]
Needed a part for a table saw to keep production from coming to a halt at my business. I called customer service and Corey went out of his way to ensure I could get it right away. This was a Friday afternoon and I wasn’t expecting to be able to get anything until the next […]
