Company Description

Laguna Tools is an award-winning leading manufacturer of woodworking and CNC machines. We are looking for career-minded Customer Service Technician with interest in woodworking tools and CNC Machines. This is an ideal position for an individual with a mechanical aptitude for learning machinery.

Job Description

We are looking for a dynamic team player that has passion for our work, company and customers. This inside sales position has the primary responsibility of selling used and demo equipment through our online outlet store. The ideal team member must have an outstanding attitude, sincere personality and passion for work. These qualifications are vital to join our team and fit in to our business.

Minimum of 2-years of focused sales with an emphasis in CNC machinery. We will consider candidates with parallel experience in hardware, tooling, software or other industry related products.

Essential Functions

• Takes inbound inquiries generated from our website, internet leads and referrals from other customers.
• Extensive telephone and in-person contact with customers and prospective customers to meet and/or exceed their expectations before, during and after a sale.
• Demonstrate consistent sales abilities through meeting objectives set by the company.
• Develop new business relationships and continue to strengthen relationships with existing customers.
• Maintain the online outlet site by maintaining accurate inventory and new content.
• Be fully available to customers for their questions and concerns by being viewed as the expert and an individual with exceptional product and service knowledge.
• Work within the organization and industry to keep fully abreast of new products or product applications that can further support our company or our customers.
• Coordinate customer visits to local showrooms.
• Create and conduct sales and general information presentations.
• Maintain an excellent representation of our company.
• Maintain and create ads on multiple platforms.

 

Qualifications

• Farmer instinct – Expert knowledge of the art of a sale
• Previous inside sales experience
• Self-starter with a strong desire to succeed
• Minimum of 2-years related experience
• Prior CNC experience (Operation or maintenance)
• Demonstrated analytical, problem-solving, and interpersonal skills
• Demonstrated ability to work with a variety of personalities to effectively respond to and resolve customer inquiries
• Excellent Customer Service Skills – Strong customer-care philosophy
• Highly organized
• Strong verbal and written communication skills
• Ability to work independently and in a team atmosphere
• Ability to thrive in an environment that’s less structured than larger companies
• Ability to work in a fast-paced environment
• Personable, positive, and fun to be around; you have a sense of humor
• Excellent work references
• Steady and reliable work record
• Passion – Honesty – Integrity

 

Required Experience

• Inside Sales: 2 years
• Customer Service: 2 years

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.

 

Expected Hours Of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7 a.m. to 4 p.m. or 8 a.m. to 5 p.m.

 

We Offer Excellent Benefits Including:

• Paid Holidays and Vacation
• Paid Personal Day
• Life Insurance
• Medical Insurance
• Dental Insurance
• 4% 401(k) Match

 

Job Type: Full-Time

 

If interested, please email cover letter and resume to: [email protected]

Company Description

Laguna Tools is a leading manufacturer of award-winning woodworking and CNC Machines. Our business in on a fast track growth trajectory and we need highly motivated, hard working field engineers to set up CNC Machines.

Qualifications

• Prior CNC Experience (Operation or maintenance)
• Ability to travel extensively
• Excellent work references
• Steady and reliable work record
• Previous design or CAD/CAM software

If interested, please email cover letter and resume to: [email protected]

Laguna Tools is a leading manufacturer of award-winning woodworking and CNC Machines. Our business in on a fast track growth trajectory and we need highly motivated, hard working field engineers to set up CNC Machines.

Ideal candidate should have:

• Prior CNC experience (Operation or Maintenance)
• Ability to travel extensively
• Excellent work references
• Steady and reliable work record
• Previous design or cad/cam software

Employment Type: Full-Time.

Required education: High School or Equivalent

Required experience: • Electrical: 1 Year 

Required license or certification: Driver’s License

Benefits:

• Paid Holidays, Vacation and Sick Pay
• Paid Personal Day
• Medical Insurance
• Life Insurance
• 4% 401(k) Match

If you would like to be a part of an exciting future and ok with traveling 3-5 days a week with the ability to work remote and or at any location, please reply to this ad. Only applicants who reside in Texas will be considered for the position.

If interested, please email cover letter and resume to: [email protected]

Company Description

Laguna Tools is an award-winning leading manufacturer of woodworking and CNC machines. We are looking for career-minded Customer Service Technician with interest in woodworking tools and CNC Machines. This is an ideal position for an individual with a mechanical aptitude for learning machinery.

 

Job Description

The Customer Service Technician is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services, as well as communicating effectively with team members within the company. Your typical day will consist of speaking with customers who have purchased machines from the company and need technical service help.

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in an office setting

• Provide professional support via phone and e-mail to customers.
• Provide timely and accurate information to incoming customer inquiries and product knowledge requests.
• Complete all documentation required for call and service.

 

Qualifications

• Electrical and Mechanical aptitude required.
• Prior CNC experience preferred.
• Prior knowledge on computer-aided design (CAD)/computer-aided manufacturing (CAM) software preferred.
• Minimum of two years troubleshooting experience in a Customer Service or production environment.
• Ability to troubleshoot CNC machines using electrical schematics.
• Experience using volt-ohm meter, electrical-mechanical hand tools.
• Understanding of basic electrical components (switches, relays, fuses, power supplies, sensors, motors).
• Understanding of basic mechanical components (gears, bearings).
• Strong phone customer service skills.
• Strong verbal and written communication skills.
• Excellent electrical mechanical aptitude.
• Good experience in reading manuals and blue prints preferred.
• Analytical, problem-solving, and interpersonal skills.
• Ability to deal with customers in a positive, calm manner.
• Computer literate and excellent written communication.
• Must be able to speak and read English.
• Detail oriented and organized.
• Ability to prioritize tasks and 100% follow through.
• Great attitude and 100% accountable.
• Personable and positive attitude.
• Ability to thrive in an environment that is less structured than larger companies.
• Ability to work in a fast-paced environment.
• Teamwork oriented.
• Students of automotive or electrical trades welcomed.
• Must be able to provide excellent reference.

 

Education Requirements

• High School Diploma or equivalent, required
• Associates Degree or Certification in an Electrical Mechanical field, preferred

 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional bending, kneeling, stooping, and crouching may be required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

We Offer Excellent Benefits Including:

• Paid Holidays, Vacation, and Sick
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 4% 401(k) Match

 

Job Type: Full-Time

If interested, please email cover letter and resume to: [email protected]