Laguna Tools Warranty Policies
Warranty Registration Form
(For US & Canadian Customers Only)
If you are having trouble registering your product please contact customer_service@lagunatools.com
If you are trying to register a Dake Machine, click here.
New woodworking machines sold by Laguna Tools carry a two-year warranty effective from the date of dealer invoice to customer/end-user. Machines sold through dealers must be registered with Laguna Tools within 30 days of purchase to be covered by this warranty. Laguna Tools guarantees all new machine sold to be free of manufacturers’ defective workmanship, parts and materials. We will repair or replace, without charge, any parts determined by Laguna Tools, Inc. to be a manufacturer’s defect. We require that the defective item/part be returned to Laguna Tools with the complaint. The end-user must request an RMA (return material authorization) number from Customer Service and include the (RMA) number with any and all returned parts/components requesting warranty coverage.* Any machines returned to Laguna Tools must be returned with packaging in the same manner in which it was received. If a part or blade is being returned it must have adequate packaging to ensure no damage is received during shipping. In the event the item/part is determined to be damaged due to lack of maintenance, cleaning or misuse/abuse, the customer will be responsible for the cost to replace the item/part, plus all related shipping charges. This limited warranty does not apply to natural disasters, acts of terrorism, normal wear and tear, product failure due to lack of maintenance or cleaning, damage caused by accident, neglect, lack of or inadequate dust collection, misuse/abuse or damage caused where repair or alterations have been made or attempted by others.
* NOTE: Issuing an RMA number is for referencing materials and issues, it does NOT indicate warranty acceptance/conformity.
New CNC machines sold by Laguna Tools carry a one-year warranty effective from the date of shipping. Laguna Tools guarantees all new machines sold to be free of manufacturers’ defective workmanship, parts, and materials. We will repair or replace without charge, any parts determined by Laguna Tools, Inc. to be a manufacturer’s defect.
- We require that the defective item/part is determined to be damaged due to lack of maintenance, cleaning, or misuse/abuse, the customer will be responsible for the cost to replace the item/part, plus all related shipping charges.
- This limited warranty does not apply to natural disasters, acts of terrorism, normal wear and tear, product failure due to lack of maintenance or cleaning, damage caused by accident, neglect, lack of or inadequate dust collection, misuse/abuse or damage caused where repair or alterations have been made or attempted by others.
- Laguna Tools, Inc. is not responsible for additional tools or modifications sold or performed (other than from/by Laguna Tools, Inc.) on any Laguna Tools, Inc. woodworking machine.
- Warranty may be voided upon the addition of such described tools and/or modifications, determined on a case-by-case basis.
- Software purchased through Laguna Tools, Inc., is not covered under this warranty and all technical support or licensing must be managed through the software provider.
- Normal user alignment, adjustment, tuning, and machine settings are not covered by this warranty. It is the responsibility of the user to understand basic woodworking machinery settings and procedures and to properly maintain the equipment in accordance with the standards provided by the manufacturer.
- Laguna Tools is not responsible for lost earnings due to a machine being inoperative or in need of repair.
- Spindles and bearings are not covered due to severe conditions or operating outside the duty cycle.
- Parts under warranty are shipped at Laguna Tools, Inc.’s cost either by common carrier, FedEx ground service or a similar method. Technical support to install replacement parts is primarily provided by phone, fax, e-mail, or Laguna Tools Customer Support Website.
- The labor required to install replacement parts is the responsibility of the user.
- Laguna Tools is not responsible for damage or loss caused by a freight company or other circumstances not in our control. All claims for loss or damaged goods must be notified to Laguna Tools within twenty-four hours of delivery.
Please contact our Customer Service Department for more information. Only NEW machines sold to the original owner are covered by this warranty. For warranty repair information, call 1-800-332-4094.
Laser warranty exclusions:
- Damage to head, or Optic cable due to lack of volume or contaminated assist gas.
- Damage to components from misuse or lack of maintenance and cleaning.
- Operation of the machine by untrained employees.
- Operating the machine outside of its capabilities or beyond its duty cycle.
- Failure to use Distilled or deionized water will void warranty of power supply, chiller, and head.
- Optic failure due to back reflection errors will void power supply and Optic warranty.
- The machine must be kept and operated in a proper environment to maintain warranty.
Laguna Tools warrants its products and parts against defects in materials or workmanship for two (2) years from the original date of receipt. This does not include the laser tube which is warranted for one (1) year. Focal lenses are warranted for 30 days. During this period, Laguna Tools will repair or replace defective parts including ground shipping without charge to you (International shipping not included). On-site repairs are available at a reasonable cost with consideration of traveling and tech time.
- This warranty extends only to products distributed and/or sold by Laguna Tools to the original purchaser only.
- Any after-market additions or modifications will not be warranted. The laser machine system owner is responsible for any service and repairs outside the scope of this warranty
- This warranty covers only the normal use of the laser machine. Laguna Tools shall not be liable under this warranty if any damage or defect results from (i) *Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation (ii) Disasters such as fire, flood, lightning, or improper electric current (iii) Service or alteration by anyone other than an authorized Laguna Tools representative *Damages incurred through irresponsible use may include but are not limited to (i) Failure to turn ON or use clean water within the chiller (ii) Failure to clean optical mirrors and lenses (iii) Failure to clean or lube guide rails with lubricant oil (iv) Failure to remove or clean debris from collection tray (v) Failure to properly store the laser in a properly conditioned environment.
- Laguna Tools accepts no responsibility for any software programs, data, or information stored on any media or any parts of any products returned for repair to Laguna Tools.
- This warranty does not cover any third-party software or virus-related problems not purchased from Laguna Tools.
- Laguna Tools is not responsible for loss of data or time, even with hardware failure. Clients are responsible for backing up any data for their own protection. Laguna Tools is not responsible for any loss of work (“downtime”) caused by a product requiring service.
- Laguna Tools is a support-driven company. We continue to extend FREE tech support for life to the original clients. An annual fee will be charged to support resales (in the event the client resells the machine). The Warranty, however, is non-transferable.
- Laguna Tools agrees to absorb Ground Shipping Costs for Warranty Replacement Items. We offer the ability for clients to upgrade to expedited shipping for the cost difference, which will be invoiced and charged to the client prior to shipment.
- International shipping costs and/or customs fees associated with fulfillment of Warranty Replacement Items are the responsibility of the client.
- Laguna Tools at its own discretion reserves the right to deny the purchase of any extended warranty.
AFTER TWO-YEAR WARRANTY: POST WARRANTY SUPPORT AND/OR REPAIRS Laguna Tools offers free lifetime tech support via. phone and email to the original purchaser. However, after two (2) years replacement parts will be the responsibility of the client including shipping charges. Laguna Tools will provide a quote for the necessary parts and repairs.
Laguna Tools, Inc. is not responsible for additional tools or modifications sold or performed (other than from/by Laguna Tools, Inc.) on any Laguna Tools, Inc. woodworking machine. Warranty maybe voided upon the addition of such described tools and/or modifications, determined on a case-by-case basis. Normal user alignment, adjustment, tuning and machine settings are not covered by this warranty. It is the responsibility of the user to understand basic woodworking machinery settings and procedures and to properly maintain the equipment in accordance with the standards provided by the manufacturer. Parts, under warranty, are shipped at Laguna Tools, Inc.’s cost either by common carrier, FEDEX ground service or a similar method. Technical support to install replacement parts is primarily provided by phone, fax, e-mail or Laguna Tools Customer Support Website. The labor required to install replacement parts is the responsibility of the user. Laguna Tools is not responsible for damage or loss caused by a freight company or other circumstances not in our control. All claims for loss or damaged goods must be notified to Laguna Tools within twenty-four hours of delivery. Please contact our Customer Service Department for more information. Only new machines sold to the original owner are covered by this warranty. For warranty repair information, call 1-800-332-4094.
