Rudy Nemat

Beaware of this company. You will regret it very soon. I placed an order for a new laser cutter and orbital sander. The sander never came with my order and they claimed that they made a mistake and shipped the item incomplete. Once we unpacked the unit, we get a item that is damaged and clearly used in a very bad shape. I called and try to find out what is going on and they offered me 6 months extended warranty at the best. The unit did not come with a user manual or software or any sort of guide. After making attempt to get a hold of software for over a week, I still do not have anything to use or operate the machine. Calling the customer service department and complaining has no result. I asked to have the item returned back to them for a refund and now they are telling me that I have to pay 25% restocking fee and cover shipping charges on an item that is 1. clearly used and not new, 2. Does not have any user manual and software, 3. incomplete order with no support or service what so ever. 4. terrible rude and unprofessional support staff (Adam and the lady who pickup the phone are nice but god forbid you have to talk to the other witch who is apparently return manager). I bought this item from them thinking I will be getting support so I can have my business running smoothly. I was wrong. Me and my staff have spent more time chasing them down for a user manual than I would had I been dealing with some Chinese seller off Alibaba. Absolutely terrible experience and customer service. Stay away from this company. Read the reviews. You have been warned. Just take a look at the pictures of the new unit that they promised and charged me an arm and leg for.